To prevent users from accessing non-compliant features, you can turn off access to Duo for your organization. You should contact your work help desk for assistance reactivating Duo Mobile on your new phone so that you can one again log into services with your work email and Duo Push or a Duo Mobile passcode.Duo is not yet compliant with Google core service requirements. It is also possible for your organization’s Duo admin to disable the Instant Restore option for Duo Mobile if they don’t want users restoring from backups. If you did not create a backup of Duo Mobile to Google Drive on your old phone then there is nothing to restore to your new phone. If you also wanted to backup the Duo Mobile app information on your phone that is when you would need to provide Google account information, so Duo Mobile can store that backup in that Google account’s Google Drive storage.Īre you trying to migrate to a new phone?ĭid you previously log into a Google account on your old phone to create a backup? This is totally independent of whatever services you use Duo Mobile with to approve login requests and generate, you may use Duo Mobile for login approvals to services used by your employer, and log into those services with your work email. Why couldn’t the app have simply asked for that? Or at least point out the alternative of having your admin send you a fresh invitation?ĭuo Mobile for Android only supports creating app backups to Google Drive, which is why it is prompting for a Google account. On my phone that invitation just leads me to fetch the app and apply credentials that were in the activation text. The second issue is why, then, doesn’t the app have an option to just put in Duo credentials and your in? I finally remembered that I could go to the admin web page, send myself a fresh invitation. Why wouldn’t backup and restore be an entirely Duo thing and keep google out of it? And anyway, why? That is why is it connected with google? Duo is its own entity. It apparently gets saved to google cloud? Or has to be done with a google account? Any more I’m too wary of everything going through google and I would not want to do that. In any case it would have put me on the right track.Īctually I’m surprised I ever set up restore. Maybe, maybe not, I’ll have to dig into old notes and see. If it had said that, “If you ever set up restore that’s what we’re trying to connect you to now and it is those credentials, whatever you set up for restore, that we need here”, then I would have known. The app gave me no clue that that was not what it was doing, that it was trying to connect me to restore. I just assumed installing the app from the app store and entering my credentials, just as I do when I go to the admin web page, would have it connected to my account. One is that it was not at all clear thats what the app was trying to do, fetch my restore, if I had one. In any case there seem to be two problems here that Duo could address in their user interface. Only after finding a work around and solving my own problem did I find, in related notes that, yes, long ago, I had established restore. Either I never did or it was so long ago I didn’t remember. I did not know if I had ever turned on restore.
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